Shipping & Returns Policy

At Pamper Pod, products are recommended with intention-not guesswork.

Every recommendation is made based on your consultation, skin condition, treatment plan, and goals. If you’re unsure whether a product is right for you, please ask. I’m always happy to help.

Shipping

Products can be collected from Pamper Pod or shipped throughout New Zealand.
Shipping costs will be calculated at checkout and added to your order where applicable.
Orders are typically dispatched within 1 business day. Orders are sent on an Overnight Service with NZ Post and while every effort is made to ensure prompt delivery, Pamper Pod cannot accept responsibility for delays caused by courier services or circumstances outside of our control.

If your order arrives damaged, please take photos immediately (including of the packaging) and contact Pamper Pod within 48 hours of receiving your parcel.

Returns & Exchanges

Due to hygiene and safety requirements, skincare products cannot generally be returned or exchanged once opened. However, if you believe a product is faulty, damaged, or has been supplied incorrectly, please contact Pamper Pod as soon as possible so the issue can be resolved.

Professional Skincare Recommendations

Professional skincare recommendations are made specifically for your skin concerns, goals, and treatment plan.

For best results, products should be used as directed and as part of the personalised programme discussed during your consultation.

If you experience any concerns while using a product, please get in touch before discontinuing use or introducing alternative products. Often a simple adjustment to your routine is all that’s needed.

Product Reactions

Every skin is unique. While products are recommended based on your consultation and skin assessment, individual responses can vary.

If you experience irritation, discomfort, or an unexpected reaction, please discontinue use and contact Pamper Pod for advice.

Refunds will not generally be provided for products that have been opened and used unless required under the Consumer Guarantees Act 1993.

Change of Mind

Pamper Pod does not offer refunds or exchanges for change-of-mind purchases.
Because skincare recommendations are tailored to the individual, please ensure you are happy with your selection before completing your purchase. If you’re unsure, just ask – I’d much rather help you choose the right product than have it gathering dust in the bathroom cupboard.

Consumer Guarantees Act

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer protection legislation.