Privacy Policy
At Pamper Pod, your privacy matters.
When you trust me with your personal information, I take that responsibility seriously. This Privacy Policy explains what information I collect, why I collect it, how it is stored, and your rights regarding that information. Pamper Pod complies with the New Zealand Privacy Act 2020 and takes reasonable steps to protect any personal and health information collected during consultations, treatments, and ongoing skin care services.
What Information Do I Collect?
To provide safe, personalised skin treatments and services, I may collect:
• Your name, address, phone number and email address
• Date of birth
• Emergency contact details (where relevant)
• Treatment history and appointment records
• Medical information relevant to your skin health and treatment safety, including allergies, medications, hormonal changes, skin conditions and other health information you choose to share
• Photographs taken for treatment assessment and progress tracking (with your consent)
• Payment and transaction records
• Information provided through website forms, online bookings, emails, phone calls or social media enquiries
Providing this information is voluntary; however, if relevant information is withheld,
Pamper Pod may be unable to provide certain treatments, services, or recommendations safely.
Why Do I Collect Your Information?
Your information is collected so I can:
• Provide safe and effective treatments
• Assess your suitability for treatments and products
• Develop personalised treatment plans
• Communicate with you regarding appointments and services
• Maintain accurate treatment records
• Process payments and manage bookings
• Meet legal and professional obligations
• Improve client care and service delivery
How Your Information Is Stored
Client records are stored securely using industry-standard practice management systems and secure digital storage. Reasonable steps are taken to protect your information from loss, misuse, unauthorised access, modification, or disclosure. Only authorised persons who require access to your information for business purposes may access your records.
Online Bookings & Timely
Pamper Pod uses Timely, a secure appointment management system, to manage bookings, client records, consultation forms, treatment notes, and appointment communications.
When you book online or complete client forms, your information may be stored securely within the Timely platform. Timely maintains its own privacy and security measures designed to protect client information. For more information about how Timely manages personal information, please refer to Timely’s Privacy Policy.
Will Your Information Be Shared?
Your information will never be sold or shared with third parties for marketing purposes. Information may be shared:
• When required by law
• Where necessary to protect your health or safety
• With trusted service providers who assist with appointment scheduling, client record management, payment processing, website operation, or other business functions necessary to deliver services to you
• Where you have provided your consent
Treatment Photography
Photographs may be taken to monitor treatment progress and assist with treatment planning. Your images will never be used for marketing, social media, educational purposes, or promotional material without your specific written consent. You may withdraw this consent at any time.
Website & Cookies
The Pamper Pod website may collect anonymous information such as browser type, pages visited, and website usage statistics. This information helps improve website performance and user experience. Cookies may be used to enhance website functionality. You can adjust your browser settings if you prefer not to accept cookies.
Marketing Communications
If you choose to subscribe to emails, newsletters, or promotional updates, you may unsubscribe at any time using the unsubscribe link provided or by contacting Pamper Pod directly.