Booking & Treatment Policies
By booking an appointment with Pamper Pod Integrative Skin Therapy, you agree to the following Terms & Conditions.
Appointments
Pamper Pod operates by appointment only.
Your appointment time has been reserved especially for you. Please arrive on time so you can enjoy the full benefit of your treatment. Late arrival may result in your treatment time being shortened to avoid impacting subsequent appointments.
I respect your time and work hard to ensure your appointment starts promptly and runs smoothly. In return, I ask that you give your appointment the same level of care and priority.
Repeated late cancellations or no-shows may require prepayment for future appointments.
Consultations & Treatment Suitability
Your safety and results are my priority.
Certain treatments require a consultation and skin assessment before treatment can proceed. Recommendations are based on the information you provide and the professional assessment of your skin at the time of your appointment.
Pamper Pod reserves the right to modify, postpone, or decline treatment if it is considered unsuitable, unsafe, or unlikely to achieve the desired outcome.
Health Information
Clients are responsible for providing accurate and up-to-date information regarding their health, medications, allergies, pregnancy status, skin conditions, and any other factors that may affect treatment suitability.
Failure to disclose relevant information may impact treatment outcomes and safety.
Appointment Changes & Cancellations
I completely understand that life happens. Children get sick, work runs late, tyres go flat, and occasionally the universe has other plans.
If you need to change or cancel your appointment, please provide at least 48 hours’ notice wherever possible.
While some appointments may only take a short amount of time, every booking occupies a space in the diary and affects the availability of appointments around it. A smaller booking can often prevent a longer treatment from being scheduled, which is why the same cancellation policy applies to all appointments, regardless of appointment length.
Appointments cancelled with less than 24 hours’ notice, or missed without notice, will incur the full appointment charge. If you can’t make your appointment, you’re welcome to ask a friend or family member to take the booking instead – just let me know if you’re gifting it to them or if they will pay at the appointment.
They’ll enjoy the treatment and you’ll avoid cancellation fees. Everybody wins.
December Bookings
As one of the busiest times of the year, all December appointments require full prepayment to secure your booking.
If your plans change with:
– more than 72 hours’ notice = your payment will be transferred to a credit on your account for future treatments or products.
– 48–72 hours’ notice = 50% of your booking value will be retained as a cancellation fee, with the remaining 50% transferred to a credit on your account.
– Less than 48 hours’ notice or no-show appointments = the full prepaid amount will be forfeited.
If you can’t make your appointment, you’re welcome to ask a friend or family member to take the booking instead – just let me know if you’re gifting it to them or if they will pay at the appointment.
They’ll enjoy the treatment and you’ll avoid cancellation fees. Everybody wins.
Deposits & Prepaid Services
Certain appointments, consultations, treatment packages, advanced treatments, workshops, or special events may require a deposit or prepayment to secure your booking.
Deposits are generally non-refundable but may be transferred to another appointment where sufficient notice is provided.
Gift Vouchers
Pamper Pod gift vouchers are non-refundable and cannot be exchanged for cash.
Gift vouchers may be used towards treatments and products unless otherwise stated.
Lost or stolen vouchers cannot be replaced.
Pamper Pod gift vouchers do not expire unless specifically stated as part of a promotional offer which if for a specific treatment will be reverted to a monetary value a the end of the promotion and applied to your account as a credit.
Treatment Results
Every skin journey is unique.
While every effort is made to provide professional advice and achieve optimal outcomes, results will vary depending on factors such as skin condition, health, hormones, lifestyle, home care compliance, and individual biological responses.
For this reason, no specific treatment outcome can be guaranteed.
Photography
Clinical photographs may be taken to assist with treatment planning and to monitor progress over time.
Images will only be used for marketing, educational, website, or social media purposes with your specific written consent.
You may withdraw consent at any time.
Products
Products purchased from Pamper Pod should be used according to the instructions provided.
Due to hygiene and safety requirements, opened products cannot generally be returned unless faulty or required under the Consumer Guarantees Act 1993.
If you experience a reaction or have concerns about a product, please get in touch so we can discuss the best way forward.
Right to Refuse Service
Pamper Pod reserves the right to refuse service where behaviour is inappropriate, abusive, threatening, or where treatment is deemed unsuitable or unsafe.
Pricing
Treatment prices may be updated periodically.
The price applicable will be the current price at the time of booking.
Liability
Pamper Pod takes all reasonable care in providing professional treatments, advice, and recommendations.
To the extent permitted by New Zealand law, Pamper Pod shall not be liable for any indirect, incidental, or consequential loss arising from treatment outcomes, product use, or reliance on information provided.
Nothing in these Terms & Conditions excludes any rights available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand legislation.